Refund policy

Return & Exchange Policy – Pure Bath

At Pure Bath, we strive to provide high-quality bathroom products and clear return guidelines to ensure a fair and efficient process for all customers.

Return Eligibility

Pure Bath offers a 14-day return policy from the date of receipt.

To be eligible for a return:

  • Items must be unused, uninstalled, and in original condition
  • Items must be in original packaging and in resalable condition
  • A valid invoice or proof of purchase is required
  • All returns must receive prior approval from Pure Bath

Returns brought back without prior authorization will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that have been installed or previously used
  • Items that are broken, scratched, or damaged after delivery
  • Items returned without the original invoice
  • Items with missing, incomplete, or damaged packaging
  • Discounted, clearance, or special order items
  • Customized or made-to-order items

Return Process

To initiate a return, please contact us at info@purebath.ca or call us +1 (437) 955-0020 and include:

  • Your invoice number
  • The item(s) you wish to return
  • The reason for the return

If your return request is approved, we will provide further instructions on how and when to return the item(s).

All approved returns must be returned to our store in person.
Pure Bath does not offer return pickups or prepaid return shipping.

All returned items will be inspected upon receipt at our store to confirm eligibility and condition.

Restocking Fees

A 25% restocking fee applies to approved returns of eligible items. The fee is calculated on the purchase price of the returned items and deducted from the refund after inspection. The fee does not apply to verified defective or incorrect items supplied by Pure Bath, or where prohibited by applicable law.

Original shipping fees are non-refundable, and return transportation costs are the responsibility of the customer.

Damaged, Missing, or Incorrect Items

Customers are responsible for inspecting all items at the time of receipt.

If your order arrives damaged, incomplete, or incorrect, you must notify us:

  • Within 48 hours of receipt
  • By email at info@purebath.ca
  • With your invoice number, a description of the issue, and clear photos

Claims submitted after 48 hours may not be eligible for review.

Exchanges

Pure Bath offers exchanges within 14 days of receipt, subject to approval.

To be eligible for an exchange:

  • Items must be unused, uninstalled, and in original packaging
  • Items must be in fully resalable condition
  • A valid invoice or proof of purchase is required

Original shipping fees are non-refundable and cannot be transferred or credited toward an exchange.

Items that do not meet the above conditions may be declined or processed as a return subject to applicable restocking fees.

Refunds

All approved refunds are processed after the returned item(s) have been received and inspected at our store.

Refunds are issued to the original method of payment only.

Once approved, refunds will be issued within 10 business days.
Please note that processing times may vary depending on your bank or card issuer.

Transactions

Refunds are strictly processed back to the original form of payment.
Digital payments and card refunds may take up to 10 business days to appear on your account.

Policy Updates

Pure Bath reserves the right to modify or update this Return & Exchange Policy at any time without prior notice.

Contact Information

📞 Phone: +1 (437) 955-0020
📧 Email: support@purebath.ca
📍 Address: 6150 Dixie Rd #4, Mississauga, ON L5T 2E2

Business Hours:
Monday – Sunday: 9:00 AM – 6:00 PM